At CASA LONDON, we aim to ensure your order reaches you quickly and securely, wherever you are in the world. Please review the details of our shipping policy below.
1. Order Processing
- All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
- Once your order is dispatched, you will receive a confirmation email with tracking information.
2. UK Shipping
- Free UK (mainland) Delivery: 2–4 business days
- Express tracked delivery (Royal Mail Tracked 24): next working day, £5.99. Choose it at checkout.
3. International Shipping
- Standard International Delivery: 5–10 business days, depending on destination.
- Delivery times may vary depending on customs clearance in your country.
4. Shipping Costs
- Shipping costs are calculated at checkout based on your location and selected delivery method.
- Free UK standard shipping is available on ALL UK orders. UK express (next working day) is £5.99.
- Free international shipping is available on orders over €185 (Europe) and $245 (USA).
5. Customs, Duties & Taxes
- International orders may be subject to import duties, taxes, and fees, which are the responsibility of the customer.
- CASA LONDON is not responsible for delays caused by customs.
6. Address Accuracy
- Please ensure that your shipping address is entered correctly at checkout. CASA LONDON is not responsible for packages delivered to incorrect addresses provided by customers.
7. Lost or Delayed Packages
- If your order is delayed or lost in transit, please contact us at info@casaldn.com. We will work with the courier to resolve the issue.
8. Contact Us
For any questions about shipping, please email us at info@casaldn.com.